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FAQ
PRODUCT
ACCOUNT
Account
HBX Pro Loyalty Program
Newsletter
Delete Account
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
PROMOTIONS
Upcoming Promotions
Promotional Stacking
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
AFFILIATES PROGRAM
BUG SUBMISSION
PRODUCT
Are your products authentic? Do you offer price matching? READ MORE.
Authenticity
Are your products authentic?
Restock
Will your products be restocked?
Price Protection
Do you offer any price protection?
Digital Gift Card
How to use a Gift Card?
How to check the balance of a Gift Card?
Are there any fees associated with the Gift Card?
What if I put in the wrong email address of the recipient?
The recipient did not receive my Gift Card after 24 hours. Why is that?
When will my recipient receive the Gift Card?
If I returned a product which was partially paid by Gift Card, how much will the refund value be?
See more
