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  • 日本語
  • 한국어
  • 简体中文
  • 中文 - 香港
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  • CUSTOMS CLEARANCE
  • RETURNS & EXCHANGES
    • Returns
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  • PRODUCT
    • Authenticity
    • Restock
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    • Digital Gift Card
  • AFFILIATES PROGRAM
  • BUG SUBMISSION
      Back to home
      1. FAQ
      2. PRODUCT
      • ACCOUNT
        • Account
        • HBX Pro Loyalty Program
        • Newsletter
        • Delete Account
      • ORDER
        • Order Confirmation
        • Order Status
        • Order Amendments / Cancellations
        • Missing Items
        • Defective / Incorrect Items
        • Combine Orders
        • Gift
        • Physical Store
      • PROMOTIONS
      • PAYMENT
        • Payment Methods
        • Payment Status
        • Location & Currency
        • Exchange Rate
        • Additional Fees
      • DELIVERY & SHIPPING
        • Item Location
        • Shipping Destinations
        • Shipping Time
        • Shipping Fee
        • Free Shipping
        • Courier
        • Address Amendment
        • Reject Order
      • CUSTOMS CLEARANCE
      • RETURNS & EXCHANGES
        • Returns
        • Refund
      • PRODUCT
        • Authenticity
        • Restock
        • Price Protection
        • Digital Gift Card
      • AFFILIATES PROGRAM
      • BUG SUBMISSION

      PRODUCT

      Are your products authentic? Do you offer price matching? READ MORE.

      Authenticity

      • Are your products authentic?

      Restock

      • Will your products be restocked?

      Price Protection

      • Do you offer any price protection?

      Digital Gift Card

      • How to use a Gift Card?
      • How to check the balance of a Gift Card?
      • Are there any fees associated with the Gift Card?​
      • What if I put in the wrong email address of the recipient?
      • The recipient did not receive my Gift Card after 24 hours. Why is that?
      • When will my recipient receive the Gift Card?
      • If I returned a product which was partially paid by Gift Card, how much will the refund value be?
      See more
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