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  • Go to HBX
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  • 日本語
  • 한국어
  • 简体中文
  • 中文 - 香港
ORDER
  • ACCOUNT
    • Account
    • Login
    • Newsletter
  • ORDER
    • Order Confirmation
    • Order Status
    • Order Amendments / Cancellations
    • Missing Items
    • Defective / Incorrect Items
    • Combine Orders
    • Gift
    • Physical Store
  • DELIVERY & SHIPPING
    • Item Location
    • Shipping Destinations
    • Shipping Time
    • Shipping Fee
    • Free Shipping
    • Courier
    • Address Amendment
    • Reject Order
  • PAYMENT
    • Payment Methods
    • Payment Status
    • Location & Currency
    • Exchange Rate
    • Additional Fees
  • CUSTOMS CLEARANCE
    • Taxes & Duties Fees
    • Customs Clearance Support
  • PROMOTIONS
    • Upcoming Promotions
    • Promotions Exclusion
    • Promo Code Application
    • Promo Code isn't Working
    • Promotional Stacking
  • RETURNS & EXCHANGES
    • Returns
    • Refund
  • PRODUCT
    • Authenticity
    • Restock
    • Price Match
    • Price Change
  • LOYALTY PROGRAM
  • REFERRAL PROGRAM
  • AFFILIATES PROGRAM
  • BUG SUBMISSION
      Back to home
      1. FAQ
      2. ORDER
      • ACCOUNT
        • Account
        • Login
        • Newsletter
      • ORDER
        • Order Confirmation
        • Order Status
        • Order Amendments / Cancellations
        • Missing Items
        • Defective / Incorrect Items
        • Combine Orders
        • Gift
        • Physical Store
      • DELIVERY & SHIPPING
        • Item Location
        • Shipping Destinations
        • Shipping Time
        • Shipping Fee
        • Free Shipping
        • Courier
        • Address Amendment
        • Reject Order
      • PAYMENT
        • Payment Methods
        • Payment Status
        • Location & Currency
        • Exchange Rate
        • Additional Fees
      • CUSTOMS CLEARANCE
        • Taxes & Duties Fees
        • Customs Clearance Support
      • PROMOTIONS
        • Upcoming Promotions
        • Promotions Exclusion
        • Promo Code Application
        • Promo Code isn't Working
        • Promotional Stacking
      • RETURNS & EXCHANGES
        • Returns
        • Refund
      • PRODUCT
        • Authenticity
        • Restock
        • Price Match
        • Price Change
      • LOYALTY PROGRAM
      • REFERRAL PROGRAM
      • AFFILIATES PROGRAM
      • BUG SUBMISSION

      ORDER

      Have questions regarding your order? READ MORE.

      Order Confirmation

      • I placed an order but haven't received an order confirmation yet. When will I get it?

      Order Status

      • My order is still "in process". When will it be shipped?
      • What's the status of my order?

      Order Amendments / Cancellations

      • How to modify my order?
      • How to cancel my order?

      Missing Items

      • I just received my order and some items are missing. What should I do?

      Defective / Incorrect Items

      • I just received my order and some items are incorrect / defective. What should I do?

      Combine Orders

      • Can I combine my orders?

      Gift

      • Does HBX offer any gift wrapping service?

      Physical Store

      • Where is HBX?
      • Go to HBX
      • Contact Us