1. FAQ
  3. Digital Gift Card

The recipient did not receive my Gift Card after 24 hours. Why is that?

Here are the most common reasons why delivery may have failed:

  • The email was blocked by spam filter or routed to a bulk/spam folder
  • The email was blocked by recipient's firewall
  • The recipient's email inbox is over size limit
  • The email address is invalid

If a spam filter is blocking HBX.com emails from getting to an inbox, the email options will need to be modified so that emails from HBX.com are not considered spam.

If you need further assistance, please contact our Customer Service team by quoting your order number.