FAQ
English
日本語
한국어
简体中文
中文 - 香港
Go to HBX
Contact Us
日本語
한국어
简体中文
中文 - 香港
DELIVERY & SHIPPING
ACCOUNT
Account
Login
Newsletter
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
PROMOTIONS
Upcoming Promotions
Promotions Exclusion
Promo Code Application
Promo Code isn't Working
Promotional Stacking
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
LOYALTY PROGRAM
AFFILIATES PROGRAM
BUG SUBMISSION
Back to home
FAQ
DELIVERY & SHIPPING
ACCOUNT
Account
Login
Newsletter
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
PROMOTIONS
Upcoming Promotions
Promotions Exclusion
Promo Code Application
Promo Code isn't Working
Promotional Stacking
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
LOYALTY PROGRAM
AFFILIATES PROGRAM
BUG SUBMISSION
DELIVERY & SHIPPING
Have questions surrounding shipping fees and lead times? READ MORE.
Item Location
Where are your items shipped from?
Shipping Destinations
What destinations or regions do you ship to?
Shipping Time
How long does it take to receive my order?
Shipping Fee
What are your shipping costs?
Free Shipping
My order is eligible for free shipping, but I'm still being charged for shipping. What should I do?
Courier
How will my order be shipped?
Address Amendment
My order has already been shipped but I need to update the address. What should I do?
Reject Order
My order has already been shipped but I no longer want it. What should I do?
