---
title: RETURNS & EXCHANGES | FAQ
description: Have questions surrounding returns and exchanges? READ MORE.
---

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1. [FAQ](https://knowledge-base.hbx.com/en)
2. [RETURNS & EXCHANGES](https://knowledge-base.hbx.com/en/returns-exchanges)

# RETURNS & EXCHANGES

 Have questions surrounding returns and exchanges? READ MORE.

## Returns

- [How can I return an item?](https://knowledge-base.hbx.com/en/how-do-i-return)
- [How do I know if you received my return?](https://knowledge-base.hbx.com/en/have-you-received-my-return)
- [Does HBX pay for return shipping costs?](https://knowledge-base.hbx.com/en/free-returns)

## Refund

- [When will I get my refund?](https://knowledge-base.hbx.com/en/where-is-my-refund)

- [ACCOUNT](https://knowledge-base.hbx.com/en/account#main-content)

    - [Account](https://knowledge-base.hbx.com/en/account#account)
    - [HBX Pro Loyalty Program](https://knowledge-base.hbx.com/en/account#hbx-pro-loyalty-program)
    - [Newsletter](https://knowledge-base.hbx.com/en/account#newsletter)
    - [Delete Account](https://knowledge-base.hbx.com/en/account#delete-account)
- [ORDER](https://knowledge-base.hbx.com/en/order#main-content)

    - [Order Confirmation](https://knowledge-base.hbx.com/en/order#order-confirmation)
    - [Order Status](https://knowledge-base.hbx.com/en/order#order-status)
    - [Order Amendments / Cancellations](https://knowledge-base.hbx.com/en/order#order-amendments-cancellations)
    - [Missing Items](https://knowledge-base.hbx.com/en/order#missing-items)
    - [Defective / Incorrect Items](https://knowledge-base.hbx.com/en/order#defective-incorrect-items)
    - [Combine Orders](https://knowledge-base.hbx.com/en/order#combine-orders)
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- [PAYMENT](https://knowledge-base.hbx.com/en/payment#main-content)

    - [Payment Methods](https://knowledge-base.hbx.com/en/payment#payment-methods)
    - [Payment Status](https://knowledge-base.hbx.com/en/payment#payment-status)
    - [Location & Currency](https://knowledge-base.hbx.com/en/payment#location-currency)
    - [Exchange Rate](https://knowledge-base.hbx.com/en/payment#exchange-rate)
    - [Additional Fees](https://knowledge-base.hbx.com/en/payment#additional-fees)
- [DELIVERY & SHIPPING](https://knowledge-base.hbx.com/en/delivery-shipping#main-content)

    - [Item Location](https://knowledge-base.hbx.com/en/delivery-shipping#item-location)
    - [Shipping Destinations](https://knowledge-base.hbx.com/en/delivery-shipping#shipping-destinations)
    - [Shipping Time](https://knowledge-base.hbx.com/en/delivery-shipping#shipping-time)
    - [Shipping Fee](https://knowledge-base.hbx.com/en/delivery-shipping#shipping-fee)
    - [Free Shipping](https://knowledge-base.hbx.com/en/delivery-shipping#free-shipping)
    - [Courier](https://knowledge-base.hbx.com/en/delivery-shipping#courier)
    - [Address Amendment](https://knowledge-base.hbx.com/en/delivery-shipping#address-amendment)
    - [Reject Order](https://knowledge-base.hbx.com/en/delivery-shipping#reject-order)
- [CUSTOMS CLEARANCE](https://knowledge-base.hbx.com/en/customs-clearance#main-content)

    - [Taxes & Duties Fees](https://knowledge-base.hbx.com/en/customs-clearance#taxes-duties-fees)
    - [Customs Clearance Support](https://knowledge-base.hbx.com/en/customs-clearance#customs-clearance-support)
- [RETURNS & EXCHANGES](https://knowledge-base.hbx.com/en/returns-exchanges#main-content)

    - [Returns](https://knowledge-base.hbx.com/en/returns-exchanges#returns)
    - [Refund](https://knowledge-base.hbx.com/en/returns-exchanges#refund)
- [PRODUCT](https://knowledge-base.hbx.com/en/product#main-content)

    - [Authenticity](https://knowledge-base.hbx.com/en/product#authenticity)
    - [Restock](https://knowledge-base.hbx.com/en/product#restock)
    - [Price Protection](https://knowledge-base.hbx.com/en/product#price-protection)
    - [Digital Gift Card](https://knowledge-base.hbx.com/en/product#digital-gift-card)
- [AFFILIATES PROGRAM](https://knowledge-base.hbx.com/en/affiliates-program)
- [BUG SUBMISSION](https://knowledge-base.hbx.com/en/bug-submission)

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