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Defective / Incorrect Items
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FAQ
ORDER
Defective / Incorrect Items
ACCOUNT
Account
HBX Pro Loyalty Program
Newsletter
Delete Account
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
PROMOTIONS
Upcoming Promotions
Promotional Stacking
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
AFFILIATES PROGRAM
BUG SUBMISSION
ORDER
Have questions regarding your order? READ MORE.
Order Confirmation
I placed an order but haven't received an order confirmation yet. When will I get it?
Order Status
What's the status of my order?
My order is still "in process". When will it be shipped?
Order Amendments / Cancellations
How to modify my order?
How to cancel my order?
Missing Items
Some items are missing from my order. What should I do?
Defective / Incorrect Items
I received incorrect / defective item(s). What should I do?
Combine Orders
Can I combine my orders?
Gift
Does HBX offer any gift wrapping service?
Physical Store
Does HBX have any physical stores?
