---
title: How to cancel my order?
description: If you’re registered and checked out with credit card, the order can be cancelled from your account. Go to "Order Details" and click the "Cancel Order" button underneath the order information. The but
---

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2. [ORDER](https://knowledge-base.hbx.com/en/order?hsLang=en)
3. [Order Amendments / Cancellations](https://knowledge-base.hbx.com/en/order?hsLang=en#order-amendments-cancellations)

# How to cancel my order?

Please contact our Customer Service team as soon as possible. Keep in mind that orders that have already been packed or shipped cannot be cancelled. Archive and made-to-order products are non-refundable.

Feel free to check out [here](https://hbx.com/payment) for the refund processing time.

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