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Promo Code isn't Working
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FAQ
RETURNS & EXCHANGES
Refund
ACCOUNT
Account
Login
Newsletter
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
PROMOTIONS
Upcoming Promotions
Promotions Exclusion
Promo Code Application
Promo Code isn't Working
Promotional Stacking
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
LOYALTY PROGRAM
REFERRAL PROGRAM
AFFILIATES PROGRAM
BUG SUBMISSION
RETURNS & EXCHANGES
Have questions surrounding returns and exchanges? READ MORE.
Returns
Does HBX pay for return shipping costs?
How do I know if you received my return?
How do I return an item?
Refund
When will I get my refund?
