FAQ
English
日本語
한국어
简体中文
中文 - 香港
Go to HBX
Contact Us
日本語
한국어
简体中文
中文 - 香港
Location & Currency
ACCOUNT
Account
Login
Newsletter
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
PROMOTIONS
Upcoming Promotions
Promotions Exclusion
Promo Code Application
Promo Code isn't Working
Promotional Stacking
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
LOYALTY PROGRAM
REFERRAL PROGRAM
AFFILIATES PROGRAM
BUG SUBMISSION
Back to home
FAQ
PAYMENT
Location & Currency
ACCOUNT
Account
Login
Newsletter
ORDER
Order Confirmation
Order Status
Order Amendments / Cancellations
Missing Items
Defective / Incorrect Items
Combine Orders
Gift
Physical Store
DELIVERY & SHIPPING
Item Location
Shipping Destinations
Shipping Time
Shipping Fee
Free Shipping
Courier
Address Amendment
Reject Order
PAYMENT
Payment Methods
Payment Status
Location & Currency
Exchange Rate
Additional Fees
CUSTOMS CLEARANCE
Taxes & Duties Fees
Customs Clearance Support
PROMOTIONS
Upcoming Promotions
Promotions Exclusion
Promo Code Application
Promo Code isn't Working
Promotional Stacking
RETURNS & EXCHANGES
Returns
Refund
PRODUCT
Authenticity
Restock
Price Protection
Digital Gift Card
LOYALTY PROGRAM
REFERRAL PROGRAM
AFFILIATES PROGRAM
BUG SUBMISSION
PAYMENT
What payment methods are accepted?, Are my transactions safe? READ MORE.
Payment Methods
How can I pay for my order?
Payment Status
My payment account was charged, but I don't think my order went through. What should I do?
Location & Currency
How do I change the delivery destinations / regions or currency settings?
Exchange Rate
Are there exchange rates?
Additional Fees
Will I be charged any additional fees?
