---
title: Are any items excluded from promotions?
description: Certain brands/products are excluded from sales and promotions. Please check the Terms and Conditions of the promotion that you’re interested in.  Feel free to contact us if you have any questions abo
---

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1. [FAQ](https://knowledge-base.hbx.com/en?hsLang=en)
2. [PROMOTIONS](https://knowledge-base.hbx.com/en/promotions?hsLang=en)

# Are any items excluded from promotions?

Certain brands/products are excluded from sales and promotions. Please check the Terms and Conditions of the promotion that you’re interested in. 

Feel free to contact us if you have any questions about promotions.

- [ACCOUNT](https://knowledge-base.hbx.com/en/account?hsLang=en#main-content)

    - [Account](https://knowledge-base.hbx.com/en/account?hsLang=en#account)
    - [HBX Pro Loyalty Program](https://knowledge-base.hbx.com/en/account?hsLang=en#hbx-pro-loyalty-program)
    - [Newsletter](https://knowledge-base.hbx.com/en/account?hsLang=en#newsletter)
    - [Delete Account](https://knowledge-base.hbx.com/en/account?hsLang=en#delete-account)
- [ORDER](https://knowledge-base.hbx.com/en/order?hsLang=en#main-content)

    - [Order Confirmation](https://knowledge-base.hbx.com/en/order?hsLang=en#order-confirmation)
    - [Order Status](https://knowledge-base.hbx.com/en/order?hsLang=en#order-status)
    - [Order Amendments / Cancellations](https://knowledge-base.hbx.com/en/order?hsLang=en#order-amendments-cancellations)
    - [Missing Items](https://knowledge-base.hbx.com/en/order?hsLang=en#missing-items)
    - [Defective / Incorrect Items](https://knowledge-base.hbx.com/en/order?hsLang=en#defective-incorrect-items)
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    - [Gift](https://knowledge-base.hbx.com/en/order?hsLang=en#gift)
    - [Physical Store](https://knowledge-base.hbx.com/en/order?hsLang=en#physical-store)
- [PROMOTIONS](https://knowledge-base.hbx.com/en/promotions?hsLang=en#main-content)

    - [Upcoming Promotions](https://knowledge-base.hbx.com/en/promotions?hsLang=en#upcoming-promotions)
    - [Promotional Stacking](https://knowledge-base.hbx.com/en/promotions?hsLang=en#promotional-stacking)
- [PAYMENT](https://knowledge-base.hbx.com/en/payment?hsLang=en#main-content)

    - [Payment Methods](https://knowledge-base.hbx.com/en/payment?hsLang=en#payment-methods)
    - [Payment Status](https://knowledge-base.hbx.com/en/payment?hsLang=en#payment-status)
    - [Location & Currency](https://knowledge-base.hbx.com/en/payment?hsLang=en#location-currency)
    - [Exchange Rate](https://knowledge-base.hbx.com/en/payment?hsLang=en#exchange-rate)
    - [Additional Fees](https://knowledge-base.hbx.com/en/payment?hsLang=en#additional-fees)
- [DELIVERY & SHIPPING](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#main-content)

    - [Item Location](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#item-location)
    - [Shipping Destinations](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#shipping-destinations)
    - [Shipping Time](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#shipping-time)
    - [Shipping Fee](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#shipping-fee)
    - [Free Shipping](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#free-shipping)
    - [Courier](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#courier)
    - [Address Amendment](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#address-amendment)
    - [Reject Order](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#reject-order)
- [CUSTOMS CLEARANCE](https://knowledge-base.hbx.com/en/customs-clearance?hsLang=en#main-content)

    - [Taxes & Duties Fees](https://knowledge-base.hbx.com/en/customs-clearance?hsLang=en#taxes-duties-fees)
    - [Customs Clearance Support](https://knowledge-base.hbx.com/en/customs-clearance?hsLang=en#customs-clearance-support)
- [RETURNS & EXCHANGES](https://knowledge-base.hbx.com/en/returns-exchanges?hsLang=en#main-content)

    - [Returns](https://knowledge-base.hbx.com/en/returns-exchanges?hsLang=en#returns)
    - [Refund](https://knowledge-base.hbx.com/en/returns-exchanges?hsLang=en#refund)
- [PRODUCT](https://knowledge-base.hbx.com/en/product?hsLang=en#main-content)

    - [Authenticity](https://knowledge-base.hbx.com/en/product?hsLang=en#authenticity)
    - [Restock](https://knowledge-base.hbx.com/en/product?hsLang=en#restock)
    - [Price Protection](https://knowledge-base.hbx.com/en/product?hsLang=en#price-protection)
    - [Digital Gift Card](https://knowledge-base.hbx.com/en/product?hsLang=en#digital-gift-card)
- [AFFILIATES PROGRAM](https://knowledge-base.hbx.com/en/affiliates-program?hsLang=en)
- [BUG SUBMISSION](https://knowledge-base.hbx.com/en/bug-submission?hsLang=en)

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