---
title: 聯絡我們 | 幫助
description: FAQ
---

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中文 - 香港

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    - [English](https://knowledge-base.hbx.com/en/kb-tickets/new)
    - [한국어](https://knowledge-base.hbx.com/ko/kb-tickets/new)
    - [日本語](https://knowledge-base.hbx.com/ja/kb-tickets/new)
    - [简体中文](https://knowledge-base.hbx.com/zh-cn/kb-tickets/new)

  中文 - 香港
  
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1. [幫助](https://knowledge-base.hbx.com/zh-hk?hsLang=zh-hk)

# 聯繫我們

- [帳戶](https://knowledge-base.hbx.com/zh-hk/%E5%B8%B3%E6%88%B6?hsLang=zh-hk#main-content)

    - [帳戶](https://knowledge-base.hbx.com/zh-hk/%E5%B8%B3%E6%88%B6?hsLang=zh-hk#%E5%B8%B3%E6%88%B6)
    - [電子報](https://knowledge-base.hbx.com/zh-hk/%E5%B8%B3%E6%88%B6?hsLang=zh-hk#%E9%9B%BB%E5%AD%90%E5%A0%B1)
    - [刪除帳戶](https://knowledge-base.hbx.com/zh-hk/%E5%B8%B3%E6%88%B6?hsLang=zh-hk#%E5%88%AA%E9%99%A4%E5%B8%B3%E6%88%B6)
- [訂單](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#main-content)

    - [訂單確認](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E8%A8%82%E5%96%AE%E7%A2%BA%E8%AA%8D)
    - [訂單狀態](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E8%A8%82%E5%96%AE%E7%8B%80%E6%85%8B)
    - [訂單修改 / 取消](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E8%A8%82%E5%96%AE%E4%BF%AE%E6%94%B9-%E5%8F%96%E6%B6%88)
    - [欠缺商品](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E6%AC%A0%E7%BC%BA%E5%95%86%E5%93%81)
    - [瑕疵 / 錯誤商品](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E7%91%95%E7%96%B5-%E9%8C%AF%E8%AA%A4%E5%95%86%E5%93%81)
    - [合併訂單](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E5%90%88%E4%BD%B5%E8%A8%82%E5%96%AE)
    - [禮物](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E7%A6%AE%E7%89%A9)
    - [實體店](https://knowledge-base.hbx.com/zh-hk/%E8%A8%82%E5%96%AE?hsLang=zh-hk#%E5%AF%A6%E9%AB%94%E5%BA%97)
- [優惠活動](https://knowledge-base.hbx.com/zh-hk/%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95?hsLang=zh-hk#main-content)

    - [未來的優惠活動](https://knowledge-base.hbx.com/zh-hk/%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95?hsLang=zh-hk#%E6%9C%AA%E4%BE%86%E7%9A%84%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95)
    - [優惠豁免](https://knowledge-base.hbx.com/zh-hk/%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95?hsLang=zh-hk#%E5%84%AA%E6%83%A0%E8%B1%81%E5%85%8D)
    - [加入優惠碼](https://knowledge-base.hbx.com/zh-hk/%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95?hsLang=zh-hk#%E5%8A%A0%E5%85%A5%E5%84%AA%E6%83%A0%E7%A2%BC)
    - [不能應用優惠碼](https://knowledge-base.hbx.com/zh-hk/%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95?hsLang=zh-hk#%E4%B8%8D%E8%83%BD%E6%87%89%E7%94%A8%E5%84%AA%E6%83%A0%E7%A2%BC)
    - [重疊使用優惠碼](https://knowledge-base.hbx.com/zh-hk/%E5%84%AA%E6%83%A0%E6%B4%BB%E5%8B%95?hsLang=zh-hk#%E9%87%8D%E7%96%8A%E4%BD%BF%E7%94%A8%E5%84%AA%E6%83%A0%E7%A2%BC)
- [付款](https://knowledge-base.hbx.com/zh-hk/%E4%BB%98%E6%AC%BE?hsLang=zh-hk#main-content)

    - [付款方式](https://knowledge-base.hbx.com/zh-hk/%E4%BB%98%E6%AC%BE?hsLang=zh-hk#%E4%BB%98%E6%AC%BE%E6%96%B9%E5%BC%8F)
    - [付款狀態](https://knowledge-base.hbx.com/zh-hk/%E4%BB%98%E6%AC%BE?hsLang=zh-hk#%E4%BB%98%E6%AC%BE%E7%8B%80%E6%85%8B)
    - [地方及貨幣](https://knowledge-base.hbx.com/zh-hk/%E4%BB%98%E6%AC%BE?hsLang=zh-hk#%E5%9C%B0%E6%96%B9%E5%8F%8A%E8%B2%A8%E5%B9%A3)
    - [貨幣匯率](https://knowledge-base.hbx.com/zh-hk/%E4%BB%98%E6%AC%BE?hsLang=zh-hk#%E8%B2%A8%E5%B9%A3%E5%8C%AF%E7%8E%87)
    - [額外費用](https://knowledge-base.hbx.com/zh-hk/%E4%BB%98%E6%AC%BE?hsLang=zh-hk#%E9%A1%8D%E5%A4%96%E8%B2%BB%E7%94%A8)
- [送貨](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#main-content)

    - [商品所在地](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E5%95%86%E5%93%81%E6%89%80%E5%9C%A8%E5%9C%B0)
    - [送貨地區](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E9%80%81%E8%B2%A8%E5%9C%B0%E5%8D%80)
    - [送貨時間](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E9%80%81%E8%B2%A8%E6%99%82%E9%96%93)
    - [運費](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E9%81%8B%E8%B2%BB)
    - [免費送貨](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E5%85%8D%E8%B2%BB%E9%80%81%E8%B2%A8)
    - [快遞](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E5%BF%AB%E9%81%9E)
    - [地址更改](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E5%9C%B0%E5%9D%80%E6%9B%B4%E6%94%B9)
    - [拒件](https://knowledge-base.hbx.com/zh-hk/%E9%80%81%E8%B2%A8?hsLang=zh-hk#%E6%8B%92%E4%BB%B6)
- [海關清關](https://knowledge-base.hbx.com/zh-hk/%E6%B5%B7%E9%97%9C%E6%B8%85%E9%97%9C?hsLang=zh-hk#main-content)

    - [關稅及稅項](https://knowledge-base.hbx.com/zh-hk/%E6%B5%B7%E9%97%9C%E6%B8%85%E9%97%9C?hsLang=zh-hk#%E9%97%9C%E7%A8%85%E5%8F%8A%E7%A8%85%E9%A0%85)
    - [清關協助](https://knowledge-base.hbx.com/zh-hk/%E6%B5%B7%E9%97%9C%E6%B8%85%E9%97%9C?hsLang=zh-hk#%E6%B8%85%E9%97%9C%E5%8D%94%E5%8A%A9)
- [退貨及換貨](https://knowledge-base.hbx.com/zh-hk/%E9%80%80%E8%B2%A8%E5%8F%8A%E6%8F%9B%E8%B2%A8?hsLang=zh-hk#main-content)

    - [退貨](https://knowledge-base.hbx.com/zh-hk/%E9%80%80%E8%B2%A8%E5%8F%8A%E6%8F%9B%E8%B2%A8?hsLang=zh-hk#%E9%80%80%E8%B2%A8)
    - [退款](https://knowledge-base.hbx.com/zh-hk/%E9%80%80%E8%B2%A8%E5%8F%8A%E6%8F%9B%E8%B2%A8?hsLang=zh-hk#%E9%80%80%E6%AC%BE)
- [商品](https://knowledge-base.hbx.com/zh-hk/%E5%95%86%E5%93%81?hsLang=zh-hk#main-content)

    - [正貨](https://knowledge-base.hbx.com/zh-hk/%E5%95%86%E5%93%81?hsLang=zh-hk#%E6%AD%A3%E8%B2%A8)
    - [補貨](https://knowledge-base.hbx.com/zh-hk/%E5%95%86%E5%93%81?hsLang=zh-hk#%E8%A3%9C%E8%B2%A8)
    - [價格保障](https://knowledge-base.hbx.com/zh-hk/%E5%95%86%E5%93%81?hsLang=zh-hk#%E5%83%B9%E6%A0%BC%E4%BF%9D%E9%9A%9C)
    - [電子禮品卡](https://knowledge-base.hbx.com/zh-hk/%E5%95%86%E5%93%81?hsLang=zh-hk#%E9%9B%BB%E5%AD%90%E7%A6%AE%E5%93%81%E5%8D%A1)
- [聯盟行銷計劃](https://knowledge-base.hbx.com/zh-hk/%E8%81%AF%E7%9B%9F%E8%A1%8C%E9%8A%B7%E8%A8%88%E5%8A%83?hsLang=zh-hk)
- [技術問題報告](https://knowledge-base.hbx.com/zh-hk/%E6%8A%80%E8%A1%93%E5%95%8F%E9%A1%8C%E5%A0%B1%E5%91%8A?hsLang=zh-hk)
- [會籍計劃](https://knowledge-base.hbx.com/zh-hk/%E6%9C%83%E7%B1%8D%E8%A8%88%E5%8A%83?hsLang=zh-hk)

# HBX

幫助

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