--- title: My order is eligible for free shipping, but I'm still being charged for shipping. What should I do? description: If your order amount qualifies for free shipping, please verify whether any items in your cart are from excluded brands or fall into the oversized or overweight category. These specific items are not --- [Skip to content](https://knowledge-base.hbx.com/en/free-shipping#main-content) English Show submenu for translations [Contact Us](https://knowledge-base.hbx.com/en/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://knowledge-base.hbx.com/en/kb-tickets/new) - Go to HBX Go to HBX HELLO. HOW CAN WE HELP YOU? - There are no suggestions because the search field is empty. 1. [FAQ](https://knowledge-base.hbx.com/en?hsLang=en) 2. [DELIVERY & SHIPPING](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en) 3. [Free Shipping](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en#free-shipping) # My order is eligible for free shipping, but I'm still being charged for shipping. What should I do? If your order amount qualifies for free shipping, please verify whether any items in your cart are from excluded brands or fall into the oversized or overweight category. These specific items are not eligible for free shipping and will not contribute to the minimum total required. Additionally, certain promotions cannot be applied in conjunction with free shipping. Please check the Terms and Conditions of the promotion that you would like to apply. 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