My order is eligible for free shipping, but I'm still being charged for shipping. What should I do?

Check if any of the items in your cart are sale, Archives or print items. Promo codes cannot be used in conjunction with free shipping.

If your order total meets the minimum amount required for free shipping, check to see if any of the items in your cart are sale, Archives or print items. These items are not eligible for free shipping and won’t be counted towards the minimum amount required.

Also, promo codes cannot be used in conjunction with free shipping. If you’ve applied a promo code to your order, you’ll need to decide whether to use the promo code or free shipping.

If neither of these apply to you, let us know and we’ll look into it for you.