--- title: Customs is asking me for more information. What should I do? description: The customs office is requiring further information --- [Skip to content](https://knowledge-base.hbx.com/en/custom-support#main-content) English Show submenu for translations [Contact Us](https://knowledge-base.hbx.com/en/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://knowledge-base.hbx.com/en/kb-tickets/new) - Go to HBX Go to HBX HELLO. HOW CAN WE HELP YOU? - There are no suggestions because the search field is empty. 1. [FAQ](https://knowledge-base.hbx.com/en?hsLang=en) 2. [CUSTOMS CLEARANCE](https://knowledge-base.hbx.com/en/customs-clearance?hsLang=en) 3. [Customs Clearance Support](https://knowledge-base.hbx.com/en/customs-clearance?hsLang=en#customs-clearance-support) # Customs is asking me for more information. What should I do? Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. If you are shipping to US, Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address and this may delay the delivery time. It will be your responsibility to submit the identification document for local authorities to release the shipment. If you are shipping to Taiwan, the courier may ask for your identification information via phone call before authorising delivery to your address and this may delay the delivery time. It will be your responsibility to provide the information for local authorities to release the shipment. For more information about delivery and customs, please visit here. 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