--- title: FAQ description: FAQ --- [Skip to content](https://knowledge-base.hbx.com/en#main-content) - [English](https://knowledge-base.hbx.com/en) - [한국어](https://knowledge-base.hbx.com/ko) - [中文 - 香港](https://knowledge-base.hbx.com/zh-hk) - [日本語](https://knowledge-base.hbx.com/ja) - [简体中文](https://knowledge-base.hbx.com/zh-cn) English Show submenu for translations [Contact Us](https://knowledge-base.hbx.com/en/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - - [English](https://knowledge-base.hbx.com/en) - [한국어](https://knowledge-base.hbx.com/ko) - [中文 - 香港](https://knowledge-base.hbx.com/zh-hk) - [日本語](https://knowledge-base.hbx.com/ja) - [简体中文](https://knowledge-base.hbx.com/zh-cn) English Show submenu for translations - [Contact Us](https://knowledge-base.hbx.com/en/kb-tickets/new) - Go to HBX Go to HBX HELLO. HOW CAN WE HELP YOU? - There are no suggestions because the search field is empty. ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-loyalty-padding-1.svg) ACCOUNT Why and what does an HBX account do? READ MORE.](https://knowledge-base.hbx.com/en/account?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-order@2x.png) ORDER Have questions regarding your order? READ MORE.](https://knowledge-base.hbx.com/en/order?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-promotion@2x.png) PROMOTIONS How do I add a promo code? How come my code isn’t working? READ MORE.](https://knowledge-base.hbx.com/en/promotions?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-payment@2x-1.png) PAYMENT What payment methods are accepted? Are my transactions safe? READ MORE.](https://knowledge-base.hbx.com/en/payment?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-delivery@2x.png) DELIVERY & SHIPPING Have questions surrounding shipping fees and lead times? READ MORE.](https://knowledge-base.hbx.com/en/delivery-shipping?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-customs@2x.png) CUSTOMS CLEARANCE Do I need to pay for duties/taxes? What if customs is asking for more info? READ MORE.](https://knowledge-base.hbx.com/en/customs-clearance?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-returns@2x.png) RETURNS & EXCHANGES Have questions surrounding returns and exchanges? READ MORE.](https://knowledge-base.hbx.com/en/returns-exchanges?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-products@2x.png) PRODUCT Are your products authentic? Do you offer price matching? READ MORE.](https://knowledge-base.hbx.com/en/product?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-affiliates@2x.png) AFFILIATES PROGRAM Our affiliate program is invitation-only and is open to online publications, influencers, and bloggers who would like to work with us! LEARN MORE.](https://knowledge-base.hbx.com/en/affiliates-program?hsLang=en) ### [![](https://knowledge-base.hbx.com/hubfs/ic_74-bug@2x.png) BUG SUBMISSION Let us know if you've experienced any issues on the HBX website or App here.](https://knowledge-base.hbx.com/en/bug-submission?hsLang=en) [Go to HBX](https://hbx.com/) Copyright © 2026, HBX